Privacy Policy

1. Who We Are

Shelter of Smiles Children Foundation Inc. is a non-profit organization incorporated in Canada (Business No. 756504031), based in Edmonton, Alberta, and operating globally. For any privacy-related questions, you can reach us at [email protected].

2. Information We Collect

Information you provide to us: When you complete a contact form, subscribe to updates, make a donation, or otherwise correspond with us, we may collect your name, email address, the reason for your inquiry, and the contents of your message.

Donation information: Donations are processed by our third-party payment provider, Zeffy. Payment details (such as card information) are collected and handled directly by Zeffy under their own privacy policy. We do not store your full payment card details.

Information collected automatically: When you visit our website, we and our service providers may automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, and how you interact with the site, through cookies and similar technologies.

3. How We Use Your Information

• To respond to your inquiries, messages, and requests;
• To process and acknowledge your donations;
• To send you updates, newsletters, or impact stories where you have opted to receive them;
• To operate, maintain, and improve our website and services;
• To comply with legal and regulatory obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it in limited circumstances:

• Service providers: With trusted third parties who help us operate, such as our website and customer-management platform (HighLevel / LeadConnector) and our donation processor (Zeffy), who process information on our behalf.
• Legal requirements: Where required to comply with applicable law, regulation, legal process, or enforceable governmental request.
• Protection of rights: Where necessary to protect the rights, property, or safety of Shelter of Smiles, our supporters, or others.

5. Third-Party Services and Links

Our website may contain links to third-party websites and services, including our donation form (Zeffy) and social media pages. These third parties operate under their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

6. Cookies

Cookies are small files placed on your device that help websites function and understand how they are used. We use cookies and similar technologies to operate the site, remember preferences, and understand site usage. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Data Storage and International Transfers

We are based in Canada, but some of our service providers may store or process your information on servers located outside of Canada, including in the United States. Where information is transferred internationally, it may be subject to the laws of those jurisdictions. By using our website, you consent to such transfers.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements, after which it is deleted or anonymized.

9. Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act and, where applicable, Alberta’s Personal Information Protection Act), you have the right to access and correct your personal information, and to withdraw your consent to our use of it. You can unsubscribe from our emails at any time using the link provided in those messages. To exercise any of these rights, contact us at [email protected].

11. Children’s Privacy

Our website is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Shelter of Smiles Children Foundation Inc.
7116-39A Ave NW, Edmonton, Alberta, Canada  T6K 0R9
[email protected]